x8bet's Privacy Policy
This policy clearly describes how your personal information is collected, used, and kept secure.
x8bet is a safe and reliable online gaming platform. When you use our website, certain personal information reaches us. This Privacy Policy explains how we collect that information, the purposes for which we use it, and how we keep it secure.
By using this platform, you are considered to have agreed to the terms of this Privacy Policy. We ask that you read this policy carefully before using our services.
1 What Information We Collect
x8bet collects the following types of information in order to provide you with our services:
1.1 Information You Provide Directly
When you open an account or use our services at x8bet, we may collect the following information:
- Full name and contact address
- Mobile number and email address
- Date of birth (for age verification)
- Details related to your preferred payment method (bKash, Nagad, Rocket, Upay, or relevant bank account details)
- Copies of documents required for identity verification (such as a national ID card)
1.2 Automatically Collected Information
When you browse our website, certain information is recorded automatically:
- IP address and device type
- Browser type and version
- Which pages you visited and how long you spent on them
- Login time and date
- Cookie and session-related information
1.3 Transaction-Related Information
Your deposit and withdrawal history, betting activity, and bonus usage are recorded in our system. This information is used for account management and fraud prevention.
2 Purpose of Using Your Information
x8bet uses your information for the following legitimate purposes:
- To provide account registration and management services
- To verify age and prevent access by minors
- To securely process financial transactions — deposits and withdrawals
- To provide customer service and technical support
- To detect and prevent suspicious activity
- To improve the security and performance of the platform
- To comply with applicable laws and regulations
- To ensure responsible gaming and to support users who may have a problem
3 Cookie Policy
The x8bet website uses cookies — these are small text files stored on your device. Cookies help improve the performance of our site and make your experience smoother.
3.1 Essential Cookies
These cookies are necessary for the basic functioning of the site — such as maintaining login sessions and completing secure transactions. Without them, the site will not work properly.
3.2 Analytics Cookies
These cookies tell us which parts of the site users visit most and which pages have issues. We use this information to improve the quality of the site.
3.3 Cookie Controls
You can disable or delete cookies at any time from your browser settings. Please note, however, that disabling certain cookies may cause some site features to stop working correctly.
4 Information Sharing and Disclosure
x8bet generally does not share your personal information with third parties. However, limited information may be shared in the following circumstances:
4.1 Payment Processing Service Providers
Necessary transaction information may be shared with our approved payment partners (bKash, Nagad, Rocket, Upay, and associated banks) in order to complete your transactions. These service providers are bound by their own privacy policies.
4.2 Legal Obligations
We may be required to provide specific information to authorities under a court order, at the request of an investigating agency, or as required by applicable law.
4.3 Fraud and Security Matters
To ensure platform security and prevent potential fraud, we may work with approved cybersecurity service providers.
5 Data Security
x8bet is committed to protecting your information. We take the following technical and organizational measures:
- SSL Encryption: All data transmitted between your browser and our servers is secured through SSL encryption.
- Access Controls: Only authorized personnel can view your information, and only for professional purposes.
- Firewall and Security Monitoring: Our servers are under continuous security monitoring at all times.
- Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
- Data Backup: Information is securely backed up so that no data is lost in the event of a technical issue.
However, transmitting information over the internet is not entirely risk-free. Even though we take the highest precautions, it is not possible to fully guarantee against a security breach. Keeping your account password confidential and avoiding logging in from unfamiliar devices are important steps you can take to protect yourself.
6 Data Retention Period
x8bet retains your information only for as long as it is necessary or legally required.
- All information is retained for as long as the account remains active.
- Even after an account is closed, transaction information may be kept for a specified period due to legal requirements.
- Information from accounts that have been inactive for a long period is securely deleted.
- Information is retained for the relevant duration when needed for an active investigation or dispute resolution.
7 Your Rights
You have the following rights regarding your personal information:
7.1 Right to Know
You may contact us at any time to find out what information of yours we hold.
7.2 Right to Correction
If any of your stored information is incorrect, please contact our customer service to have it corrected. We will make the necessary corrections as quickly as possible.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
You may opt out of receiving promotional messages from x8bet at any time. To do so, please let our customer service team know.
8 Third-Party Links
Our platform may include content from external game providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others. These providers have their own privacy policies, and x8bet is not responsible for information collected through their platforms.
When you access a third-party payment provider's portal, that provider's own privacy policy will apply.
9 Protection of Minors
x8bet is for users aged 21 and above only. We do not knowingly collect or store information from any minor. If you suspect that a minor has opened an account, please contact us immediately — we will investigate that account and take the necessary action.
10 Policy Changes
x8bet may amend or update this Privacy Policy at any time. If significant changes are made, we will notify you by email or through the platform. The updated policy will take effect from the date it is published.
If you continue using the platform after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:
7 days a week, 24 hours a day — support available in Bengali and English.
[email protected]
Our support team is ready to assist you with any privacy-related matter.